building materials # How to reduce incomplete orders in building materials When orders are missing items, quantities or critical notes, the problem shows up in picking, invoicing and customer service. The impact grows when the assortment is large and the team sells in the field. [Try it with your products→](https://catalogmobile.com/en-gb/trial/)[See how it works](https://catalogmobile.com/en-gb/#como-funciona) catalog.example.com ![Catalog Mobile](https://catalogmobile.com/assets/media/images-logo-catalog-azul-99ffb3f733.png) Your customer’s viewThis week’s selection 04 products Example order #1024 ### Every detail. Ready to review. In review Change the quantity. See the unit price drop at 6 units. CustomerCentral MarketSales repSales team - ![Docolbase Itapema Bella C40 valve finish](https://catalogmobile.com/assets/media/products-materiais-construcao-01-d6b5353348.webp) SKU 3820Docolbase Itapema Bella C40 valve finish£39.90 / unit1–5 units: £39.90 6+ units: £34.90 £39.90 Product subtotal£39.90 Order total£39.90 1 unit£39.90 1 product already added. Try changing the quantity. Illustrative demo · sample products and prices Symptoms ## Signs this problem is already costing revenue - Reps close fast, but the order comes back for correction. - Variations, units or notes are missing for correct fulfillment. - Customers need to reconfirm what they already ordered. Impact ## What this issue does to the commercial workflow Incomplete orders extend the cycle even when the issue looks small at first. But they steal time from everyone: sales, back office, logistics and support. In building materials, that rework reduces productivity per order and slows the operation more than it should. How to solve it ## How Catalog Mobile reduces this pain The safest path is to remove this pain from manual routines and give the team a cleaner commercial layer. Catalog Mobile helps publish catalogue material, share the right version, structure order capture and reduce the time spent on confirmation. Check the product source and the route available for your edition before choosing Excel import, a connector, webhook or API. Review fields and permissions with the person responsible for your data. The ERP continues to manage operations while the catalogue presents the selected range to the buyer. [![Catalog page example: Building materials](https://catalogmobile.com/assets/media/materiais-construcao-pdf-1200-49a9af3b88.webp) ↗ View details](https://catalogmobile.com/assets/media/materiais-construcao-pdf-1200-49a9af3b88.webp)Illustrative example with real reference products and localized names. ## A simple path to validate without slowing operations - Choose one product line, account group or team where the issue is easiest to observe. - Import products, pricing and commercial rules from ERP data or a clean spreadsheet. - Publish the catalogue, order links and shareable material to reduce back-and-forth in sales. - Measure response time, order errors and clarity gains before expanding the pilot. - Scale the workflow once a more complete order at the source, before it comes back for correction. ## What tends to improve when this pain leaves the workflow - More speed to publish and share sales material. - Less rework between reps, back office and customer service. - Clearer pricing, assortment, availability and order history. - A better buying experience without slowing the sales team. - A simple path to start now and deepen integration later. ### When this approach makes the most sense - Best fit for building materials operations with frequent assortment, price or availability changes. - Useful for field sales, reps or commercial teams that still rely on chat to move orders. - Especially relevant when incomplete orders is already consuming time from sales and back office. - Can start small without forcing a full ERP replacement. Building materials ## Building materials: organise measure, unit and pack for the order Choice is safer when measurement and presentation do not depend on a seller’s interpretation. From the buyer’s side Construction buyers, stores and reps comparing unit, case, measure or finish. Tools and materials are grouped by category with measure, unit and SKU clear. 01 ### Understandable selling unit 02 ### Broad mix by category 03 ### Less review rework ![Docolbase Itapema Bella C40 valve finish](https://catalogmobile.com/assets/media/products-materiais-construcao-01-d6b5353348.webp) SKU 3820 ### Docolbase Itapema Bella C40 valve finish unit ![Complete chrome C33 DN20 valve finish](https://catalogmobile.com/assets/media/products-materiais-construcao-02-946564a792.webp) SKU 15808 ### Complete chrome C33 DN20 valve finish unit ![Docol/Deca C37 valve finish](https://catalogmobile.com/assets/media/products-materiais-construcao-03-298aac9ed2.webp) SKU 14535 ### Docol/Deca C37 valve finish unit ![Short faucet extension](https://catalogmobile.com/assets/media/products-materiais-construcao-04-985749b566.webp) SKU 10601 ### Short faucet extension unit ### Before sharing with a buyer - Check measure and unit - Differentiate case, metre and piece - Review photo and SKU What your customers can see ## Your building materials range, ready for your customer's attention An organised selection to introduce the range, plus a promotional image to highlight the products. Open the examples and inspect the details. 01 / PDF catalog [![Catalog page example: Building materials](https://catalogmobile.com/assets/media/materiais-construcao-pdf-1200-49a9af3b88.webp) ↗ View details](https://catalogmobile.com/assets/media/materiais-construcao-pdf-1200-49a9af3b88.webp)Illustrative example with real reference products and localized names. 02 / Promotional image [![Promotional image example: Building materials](https://catalogmobile.com/assets/media/materiais-construcao-promo-1200-43ee3f6111.webp) ↗ View details](https://catalogmobile.com/assets/media/materiais-construcao-promo-1200-43ee3f6111.webp)Illustrative creative for presenting a commercial selection. [Create my catalogue→](https://catalogmobile.com/en-gb/trial/) From feature to practical benefit ## A B2B order portal that turns interest into a clear product list Give buyers an organised way to choose products and quantities while the commercial team keeps responsibility for review, rules and the next operational step. 01 ### An order starts before the cart When every order begins in messages and photos, sellers interpret codes, packs and quantities manually. A structured catalogue lets buyers make choices before the commercial review starts. 02 ### Show the information needed to choose Name, photo, SKU, selling unit, pack, variant and price should match how that buyer purchases. Do not expose internal cost or leave decision-critical variants behind a generic description. 03 ### Make quantity and price tiers understandable A useful demonstration begins with an item in the order, lets the buyer change quantity and shows the resulting total. Where pricing rules apply, make the unit and applicable tier clear before the buyer continues. YOUR ERP KEEPS ITS JOB ## Keep operations in your ERP. Give sales a better catalogue. If your operation already runs on Microsoft Dynamics 365 Business Central, Sage, Unleashed and Odoo, the next logical step is a commercial layer that organizes catalog flow, order capture and updates without forcing a radical process change. [![Microsoft Dynamics 365 Business Central](https://catalogmobile.com/assets/media/brands-dynamics-365-bc-cb359885b1.svg) Microsoft Dynamics 365 Business CentralImport / integration assessment](https://catalogmobile.com/en-gb/erp/dynamics-365-bc/)[![Oracle NetSuite](https://catalogmobile.com/assets/media/brands-netsuite-a0169f5909.svg) Oracle NetSuiteImport / integration assessment](https://catalogmobile.com/en-gb/erp/netsuite/)[Sage SageImport / integration assessment](https://catalogmobile.com/en-gb/erp/sage/)[![Odoo](https://catalogmobile.com/assets/media/brands-odoo-d2988c1462.svg) OdooImport / integration assessment](https://catalogmobile.com/en-gb/erp/odoo/) ## Questions that usually come up in this scenario ### Do I need to replace my ERP to fix this pain? No. The best path is usually to keep the ERP as your operational system and use Catalog Mobile to organize catalog publishing, commercial sharing and order capture. ### Can I start without a native integration? Yes. Many teams start with spreadsheets, structured imports, sync routines or a gradual ERP path. ### Does this work for reps and field sellers? Yes. A representative can present the range and organise the items a buyer wants to order during a visit. The team receives a request to review against the commercial conditions. ### How do I check the route for the ERP I already use? See the available guidance for Microsoft Dynamics 365 Business Central, Sage, Unleashed and Odoo. Before starting, confirm your ERP edition, the required fields and the import or integration route available for your account. The ERP remains your operational base; the catalog organises the sales presentation. ### What is the best first pilot? Start with one line, one region or one team where the issue is visible and easy to measure. The initial goal is to validate a more complete order at the source, before it comes back for correction. Guides ## Apply it to your sales workflow ### [Order Portal For Food Wholesalers Using Microsoft Dynamics 365 Business Central](https://catalogmobile.com/en-gb/kb/order-portal-for-food-wholesalers-using-microsoft-dynamics-365-business-central/) The buyer opens the catalog, finds a product, selects quantities and reviews the cart. For food and beverage sales, make pack size and selling unit unambiguous. ### [Order Portal For Electrical Supplies Distributors Using NetSuite](https://catalogmobile.com/en-gb/kb/order-portal-for-electrical-supplies-distributors-using-netsuite/) The buyer opens the catalog, finds a product, selects quantities and reviews the cart. For tools and technical supplies, specify voltage, dimensions, connection type and included accessories where relevant. ### [Order Portal For Automotive Parts Wholesalers Using Odoo](https://catalogmobile.com/en-gb/kb/order-portal-for-automotive-parts-wholesalers-using-odoo/) The buyer opens the catalog, finds a product, selects quantities and reviews the cart. For auto parts, use the commercial code and compatibility information in the product description. ### [Order Portal For Beauty Distributors Using Sage](https://catalogmobile.com/en-gb/kb/order-portal-for-beauty-distributors-using-sage/) The buyer opens the catalog, finds a product, selects quantities and reviews the cart. For beauty and cosmetics, distinguish size, fragrance, colour and kit composition in the name or description. ### [How to reduce incomplete orders in building materials](https://catalogmobile.com/en-gb/solutions/building-materials/incomplete-orders/) Incomplete orders cost time, revenue and confidence. See how to organize catalog and order capture in building materials. START WITH A REAL PRODUCT LINE ## Make your next catalogue the one customers can act on. Add a small selection. Open it on your phone. Check the PDF and the order flow before rolling it out to your team. [Start my trial→](https://catalogmobile.com/en-gb/trial/) --- Canonical: https://catalogmobile.com/en-gb/solutions/building-materials/incomplete-orders/ Language: en-GB